Virtual Visit

A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you don’t have to commute to the clinic. Virtual visits are offered for your convenience. If you are interested and doctor offers virtual visits, ask them if this is a good option for you.

Join the virtual waiting room

Download the Zoom app

Am I eligible?

You are eligible if:

  • Have an active Patient Portal account and able to log in
  • Have a wi-fi connected device with camera and speaker
  • Have any insurance coverage except Medicare
  • Doctor offers virtual visits
  • Doctor says patient meets clinical criteria for virtual care

Virtual visit instructions

Before your appointment: please pay your co-pay by calling the office, download the Zoom app and test the website on your device.

Smartphone/tablet instructions

  1. Download the Zoom Cloud Meeting app; you do not have to create an account.
  2. Click “Join A Meeting”.
  3. Type the 10 digit meeting ID provided to you by the clinic.
  4. You will be placed in the virtual waiting room until the doctor arrives.

Laptop/desktop computer instructions

  1. Click on the link: www.join.zoom.us
  2. Type the 10 digit Meeting ID provided to you by the clinic.
  3. Your device will redirect you to download the Zoom application. Follow the prompts on the screen. If prompted to download or run, select “RUN”.
  4. You will be placed in the virtual waiting room until the doctor arrives.

If you have questions, please contact your provider’s office.

Frequently Asked Questions

What is a virtual visit?

A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic. Virtual visits are offered for your convenience.

The cost of a virtual visit is equivalent to what it would cost if you were to see the provider in person. Most payers cover virtual visits except Medicare.

If you are required to pay a copay during an in-person visit, then yes. A simple way to check in to your appointment and pay the copay is through MyChart.

You must have a wifi-enabled device with a camera and a speakerphone. Examples are smartphones, tablets and desktop computers.

Depending on the nature of your visit, it should be no different than an in-person visit.

You may be in any location in Washington state where you can safely access your device and have optimal internet connectivity.

Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.

Virtual visits are never recorded and are encrypted to ensure privacy.