A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you don’t have to commute to the clinic. Virtual visits are offered for your convenience. If you are interested and doctor offers virtual visits, ask them if this is a good option for you.
You are eligible if:
Before your appointment: please pay your co-pay by calling the office, download the Zoom app and test the website on your device.
If you have questions, please contact your provider’s office.
What is a virtual visit?
A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic. Virtual visits are offered for your convenience.
What is the cost of a virtual visit?
The cost of a virtual visit is equivalent to what it would cost if you were to see the provider in person. Most payers cover virtual visits except Medicare.
Do I have to pay a copay?
If you are required to pay a copay during an in-person visit, then yes. A simple way to check in to your appointment and pay the copay is through MyChart.
What do I need to be eligible?
You must have a wifi-enabled device with a camera and a speakerphone. Examples are smartphones, tablets and desktop computers.
How long does a visit last?
Depending on the nature of your visit, it should be no different than an in-person visit.
Do I have to be in a specific location for a virtual visit?
You may be in any location in Washington state where you can safely access your device and have optimal internet connectivity.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Do you record any virtual visits?
Virtual visits are never recorded and are encrypted to ensure privacy.
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