Virtual Visit

A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you don’t have to commute to the clinic. Virtual visits are offered for your convenience. If you are interested and doctor offers virtual visits, ask them if this is a good option for you.

Am I eligible?

You are eligible if:

Have a wi-fi connected device with camera and speaker
Doctor says patient meets clinical criteria for virtual care

Virtual visit instructions

Before your appointment: please pay your co-pay by calling the office, download the Zoom app and test the website on your device.

Smartphone/tablet instructions

Download the Zoom Cloud Meeting app; you do not have to create an account.
Click “Join A Meeting”.
Type the 10 digit meeting ID provided to you by the clinic.
You will be placed in the virtual waiting room until the doctor arrives.

Laptop/desktop computer instructions

Click on the link: www.join.zoom.us
Type the 10 digit Meeting ID provided to you by the clinic.
Your device will redirect you to download the Zoom application. Follow the prompts on the screen. If prompted to download or run, select “RUN”.
You will be placed in the virtual waiting room until the doctor arrives.

If you have questions, please contact your provider’s office.

Frequently Asked Questions

What is a virtual visit?

A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic. Virtual visits are offered for your convenience.

What is the cost of a virtual visit?

The cost of a virtual visit is equivalent to what it would cost if you were to see the provider in person.

Do I have to pay a copay?

If you are required to pay a copay during an in-person visit, then yes. Please call the office to pay your copay over the phone.

What do I need to be eligible?

You must have a wifi-enabled device with a camera and a speakerphone. Examples are smartphones, tablets and desktop computers.

How long does a visit last?

Depending on the nature of your visit, it should be no different than an in-person visit.

Do I have to be in a specific location for a virtual visit?

You may be in any location in Washington state where you can safely access your device and have optimal internet connectivity.

Are there special tools/equipment I will need for my virtual appointment?

Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.

Do you record any virtual visits?

Virtual visits are never recorded and are encrypted to ensure privacy.

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For billing questions or to make a payment over the phone, call the patient accounts department during regular business hours. 253-779-6325.

We are happy to help answer any billing or statement question you have.